Last updated: August 2026

We want you to feel confident when shopping with Stowelle. If something isn't right with your order, please contact us and we'll review the situation.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the item must generally be:

• Unused and in its original condition

• In its original packaging, when applicable

• Accompanied by proof of purchase

Please contact us before returning an item.

Do not send a return to the address shown on the original shipping package unless our customer service team specifically instructs you to do so. Return locations may differ depending on the product.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and include:

• Your order number

• A description of the issue

• Clear photos or video showing the problem

We'll review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons.

Products that have been used, damaged after delivery, altered, or returned without authorization may also be ineligible for a refund.

Any product-specific return restrictions will be communicated when applicable.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If an item is confirmed to be damaged, defective, or incorrect due to our error or a fulfillment issue, we'll provide instructions for resolving the problem.

For returns made for personal reasons, such as ordering the wrong size or changing your mind, return shipping costs may be the customer's responsibility.

Refunds

Once an approved return has been received and inspected, we'll notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card issuer to process and post the refund.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part.

Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We'll try to accommodate your request, but orders that have already entered fulfillment or shipped may no longer be changed or canceled.

Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact us through our Contact Us page and include your order number whenever possible.